You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you puchased your items as a "guest", simply email email@example.com to let us know what you would like to return and we'll work with you to get you what you need.
We can ship to virtually any address in the world. Please note that international orders can arrive to you very quickly or frustrating slow. Once the package leaves the U.S. we're at the mercy of customs and foreign mailing services. Please allow 2-3 weeks for overseas deliveries.
Please also note that the shipping rates for almost all of the items we sell are weight-based.
If you have any questions regarding shipping please contact us at firstname.lastname@example.org and we'll be glad to answer any and all of your questions.